JOIN OUR TEAM

CUSTOMER SERVICE REPRESENTATIVE

ABOUT THE COMPANY:

To exceed all expectations with commitment, teamwork & dedication, to be the best at what we do.

McPherson’s are a well-established business of over 70 years and is one of the largest book printers in Australia. We employ in excess of 170 people & we provide an end to end service in regards to book manufacturing. We print for publishers such as Scholastic, Allen & Unwin, Victoria Racing Club, Hachette and Harper Collins.

THE ROLE

McPherson’s Printing is seeking a full-time Customer Service Representative to support the day-to-day operations of our busy Sales department.

The role will offer support to a designated Account Manager in regards to the coordination of client book production, taking into consideration timeframes, expected high standards and business efficiencies.

 

TASKS & RESPONSIBILITIES:

  • Job data entry
  • Checking files against Client orders
  • Pricing
  • Checking & confirming specifications against client orders & quotes/grid pricing
  • Downloading files from Client Sites
  • Maintaining forward load/pre-jobs
  • Communicating with Clients in regards to queries & confirmations
  • Filing
  • General support for Account Manager

 

ESSENTIAL CRITERIA FOR THIS ROLE INCLUDES:

  • Excellent time management and organisation skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as a part of a team
  • Excellent attention to detail
  • Motivated to achieve the requirements of set tasks
  • Experience with Microsoft Applications
  • Experience in general administration desirable

 

WHAT WE OFFER YOU:

  • A varied role providing interesting and rewarding challenges
  • Job security with the opportunity of advancement
  • An opportunity to join a locally based company that is continuing to grow
  • The opportunity to become a member of a well-established experienced team
  • Participation in ongoing training and education
  • A relaxed, friendly and welcoming environment to work in
  • Wage classification MA000002 Clerks Private Sector Award – assessment will be made based on level of experience

APPLICATION PROCESS:

To apply for this role please provide a copy of a recent resume & a cover letter outlining why you would be the perfect candidate for this position. Forward details to the email address listed below:

Julie.peters@opusgroup.com.au

Applications Close Monday 22nd August 2022